Unclaimed
Columbia Gas
630K
CLAIMED LOSSES
133
TOTAL REVIEWS
28.6K
PAGE VIEWS
Columbia Gas Reviews
Rates skyrocket
Use to have $97 budget now $180 no more need said after new furnace! Rate increase after rate increase . PA is awash in natural gas !
1 comment
ID
Location
Pittsburgh, Pennsylvania
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Verified Reviewer New ReviewerUnacceptable customer service
Turned off gas to perform meter service. 10 hours later in February and they havent returned to turn it back on. Treated me like dirt . No direct #. 3 hours on hold=nothing. The WORST
ID
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Verified Reviewer New ReviewerBad Service
My wife and I had our gas shut off because they had an issue with our billing address. We had to spend 7 days without heat or a stove in the winter. We schedule the soonest available technician to come, they give us a window of arrival between 8 am and 6 pm. (WTF) Neither of us can take the entire day off so the representative says we can leave a key for them. So I do only to come home from work around 3:45/4 to discover that they had attempted service but needed us to let them in the house. When I call they wont discuss it with me because my wifes name is the one on the account even though Im an authorized user. Whats even worse is they said the tech already went home for they day so we have to reschedule. Why then would you tell us that the technician could arrive as late as 6 oclock if he gets off before 4??? Now its going to be below freezing and I dont know if our pipes will burst or not. User's recommendation: Go with literally anyone else if you can.
ID
Location
Dayton, Ohio
Pros
- Polite representatives
Cons
- Service sucks
Preferred solution
Deliver product or service ordered
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Verified Reviewer New Reviewer
"Fixed monthly delivery charge" on monthly bill just more than doubled from $16.75 to $38.62 with no warning or explanation whatsoever. So now in the warmer months May thru Sep., when I use hardly any natural gas (just enough to heat my water), my minimum bill will be $40 per month.
The "fixed charge" is a ripoff. All charges should be usage based.
Electric bill fixed charges are much more reasonable. Tried to contact state regulators and THEY DON'T CARE - state regulators are representing big biz, not consumers like they should.