Amy C Axx

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Verified Reviewer
| map-marker Amherst, Ohio

Still waiting on a emergency call ... 3 hours now

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This has to be the worst company ever ! Put a call in for a smell of gas have now waited 3 hours and still not here. I've called and they said no they can't give us a ETA ... So you just have an emergency number to play games apparently!!!
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User's recommendation: Don't hold your breath if you have an emergency

Robert L Guw

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Verified Reviewer

Gas Turned Off Without Notice

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I arrived home to find a tag on my door saying that my gas had been turned off. When I called 1-80*-***-****, I was told that my meter had to be repaired earlier in the day and that was why the meter and appliances were turned off. I was given no notice at all that this was going to occur. A technician is here now trying to get service turned back on. I had other things I needed to do this evening and now I can't. I should have been called or otherwise notified that this was going to occur.
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Preferred solution: Apology

User's recommendation: Use another supplier if possible.

Anonymous
map-marker Springfield, Ohio

Columbia gas sent notice I'm getting IGS as a supplier

I opted out of community based aggregate billing a few months ago and sent the paper back. At the same time-went on Columbia's gas suppliers site and chose my supplier, Krakos.

I received notice it was received and I was billed by Columbia with Krakos charges on it for a couple of months now. I just received a card from Columbia that as of Dec 29th, my new contract with IGS will start. I don't have a contract with IGS, I signed the Ohio no aggregate billing list and already chose my own supplier. They are giving me 4 days to contact them if I have another supplier and there may be fees.

I just went thru all this a couple months ago and now I've got to call and find out how I got in a supposed contract with IGS. I feel like there's some kind of scam going on.

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User's recommendation: Stay alert on any mailings from this company. They will automatically try to switch you to a company that will charge you 3 times more.

Anonymous
map-marker Mansfield, Ohio

Delivery fee

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Columbia Gas charged me for a delivery fee but could not even get my gas heater to light. I used 0 ccf for 7 days and they charged me $164
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User's recommendation: Use someone else

Kinan Qgs

CHEATS

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They charged me service fees (20$ a month) for the last 7 months after I called to close my accounts. I called to dispute it and the first woman was SO RUDE. Hung up on me so I called back & had a woman keep apologizing about what they were doing. Needless to say, Id buy 10 electric space heaters for the whole winter before I used this business.
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Loss:
$186
Anonymous
map-marker Toronto, Ontario

I this this is a bs company staking money!

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I have to pay for being hooked up per landlord request even though I only have a gas furnace. I don't use it never will I tried ounce to see if worked that's it. They charge 45 monthly and more just because of the weather change! This is so wrong! Illegal! I hope I can buy this house one day because to have them pull every pipe right out of this house!
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User's recommendation: Go all electric!

Anonymous
map-marker Pittsburgh, Pennsylvania

Rates skyrocket

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Use to have $97 budget now $180 no more need said after new furnace! Rate increase after rate increase . PA is awash in natural gas !

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2 comments
Guest

Horrible Customer Service. Have tried for over a week to get gas turned back on after house fire.

Wasted over 5 hours.

They DO NOT call back on that option. Wish there was a better choice, especially for the cost.

Guest

"Fixed monthly delivery charge" on monthly bill just more than doubled from $16.75 to $38.62 with no warning or explanation whatsoever. So now in the warmer months May thru Sep., when I use hardly any natural gas (just enough to heat my water), my minimum bill will be $40 per month.

The "fixed charge" is a ripoff. All charges should be usage based.

Electric bill fixed charges are much more reasonable. Tried to contact state regulators and THEY DON'T CARE - state regulators are representing big biz, not consumers like they should.

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Katie K Umk

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Verified Reviewer

Unacceptable customer service

Turned off gas to perform meter service. 10 hours later in February and they havent returned to turn it back on. Treated me like dirt . No direct #. 3 hours on hold=nothing. The WORST
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Gabe F Osb

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Verified Reviewer
| map-marker Dayton, Ohio

Bad Service

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My wife and I had our gas shut off because they had an issue with our billing address. We had to spend 7 days without heat or a stove in the winter.

We schedule the soonest available technician to come, they give us a window of arrival between 8 am and 6 pm. (WTF) Neither of us can take the entire day off so the representative says we can leave a key for them. So I do only to come home from work around 3:45/4 to discover that they had attempted service but needed us to let them in the house. When I call they wont discuss it with me because my wifes name is the one on the account even though Im an authorized user.

Whats even worse is they said the tech already went home for they day so we have to reschedule.

Why then would you tell us that the technician could arrive as late as 6 oclock if he gets off before 4??? Now its going to be below freezing and I dont know if our pipes will burst or not.

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Pros:
  • Polite representatives
Cons:
  • Service sucks

Preferred solution: Deliver product or service ordered

User's recommendation: Go with literally anyone else if you can.

Jeffrey H Kqw

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Verified Reviewer

Cost to upgrade gas meter

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Looking at installing a standby generator but my existing meter is too small. Columbia gas quoted me a cost of $600 to replace it. They own the meter but want to charge me to put a different one on so I can use more gas ? Screw that . Most utilities swap meters as a customer service especially when you are using more of their product. My meter is over 25 years old.
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Preferred solution: A meter to meet 2021 needs , not one from 25 years ago.

User's recommendation: Avoid Columbia gas if possible , they do zero for the customer.

Rhonda K Nms

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Verified Reviewer
| map-marker Columbus, Ohio

Refund of overpayment

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Original review Jul 23, 2021

I accidentally overpaid my gas bill: amount due $48.77, amount paid $4877.00. The payment was scheduled through my bank's bill pay and was debited from my checking account 7/16/2021.

To issue a refund, Columbia Gas requested a letter on bank letterhead indicating proof of funds. My bank's letter said that the payment was made in good faith, and they were going to refund any charges I incurred from the large amount being debited from my account. Apparently, this wasn't sufficient for Columbia Gas. The fact that I've spoken to multiple representatives from Columbia Gas during the week and no one mentioned that the verbage in the letter didn't satisfy their requirement is unacceptable.

Actually, that I've had to follow-up with them after being told, repeatedly, that someone would update me with the status is also, unacceptable. So today, I had to contact my bank again and request that another letter is sent specifically stating that my check wasn't going to bounce (it cleared last Friday) and it wouldn't be stop paid is ridiculous. We have had this account with Columbia Gas for 39 years and have never bounced a check to them. I, also, indicated that we are moving out of state next Friday (7/30/2021) and I don't want this check floating around in the mail but it seems that is what is going to happen no matter how proactive I've been in trying to quickly resolve this.

Good-bye Columbia Gas, I won't miss you at all. Gas.

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Preferred solution: Full refund

User's recommendation: Don't have any expectations of follow-through or common sense from Columbia Gas.

1 comment
Guest

And your stupid for allowing your bank to handle your bills for you grow up and pay your own damn bills when they come in then this wouldn’t have happened stop blaming everyone else for your incompetence I’m sure they won’t miss you either good riddance

Richard O Jug
map-marker Altoona, Pennsylvania

Bankruptcy you still own me $25,000 dollars. You are the worst ges provider. You company buys gas gas for less $2.00 / dechterm and us sicker buy it for $12.00

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The taker pay contacts. Buy buy equipment and put yourself in bankruptcy... how smart. Good thing I have UGI stock. I should know since was an employee
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Loss:
$25

Preferred solution: Sell your rights to UGI.

User's recommendation: You dont have a choice. Sucker.. Wait you have to agree as pissed customer at the end of this.

Tammy H Ytx

Your employee gave a false reading and cost me $1,800.00

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My zip code is 45504. I called a few years back bc of a gas leak from one of my space heaters.

The gas man falsely stated that the leak was from my pipes in my basement.

I just had the pipes replaced by a company.

So the gas man shut my gas off until I came up with $1,800.00 to get the pipes I just had replaced to be re-replaced.

I want to report him in case he is doing this to other people.

Normally, I wouldn't have that amount of money but I had a settlement I just received from a lawsuit.

I want to report this man.

He had been to my house several times before that day.

He inappropriately bumped me and touched me before this situation of the BRAND NEW PIPES "leaking gas".

Wrong! It was the space heater.

I have a furnace now but I hope this man doesn't ruin someone else's life from his LIES.

View full review
Loss:
$2
Pros:
  • I have been satisfied with columbia gas
Cons:
  • Extra fees
  • Customer service man is weird

Preferred solution: Don't ever send that man to my house and someone should be monitoring this freak.

User's recommendation: Watch out for false accusations from a gas man who services Springfield, Ohio.

tom f Sou
map-marker Marshfield, Massachusetts

Saw review of home solutions

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Home solutions via Columbia gas installed hot water heater that i rent off of them back in Dec tech said youll have hot water in an hour he left about an hour later i check water still cold wait half hr later brrrr cold i call tech never calls back finally i realize the pilot light is out he never lit the frig-gen thing so i had to light pilot of hot water heater that i paying this clown to install luckily ive done this before but what if i was an elderly person or just unable to light it? NO CALL BACK??? to this day I have yet to receive any response from Columbia gas or home solutions *** poor customer service!!!
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Preferred solution: Let the company propose a solution

Linda S Ivy

Replacement of gas meters, landscaping complaint

Updated by user Jul 12, 2020

I haven't spent any money on grass replacement, yet, so I have't lost any!

Original review Jul 12, 2020
The company had to dig @ 1/4 of my front lawn to replace my meter. Previously my lawn had some weeds that I was getting under control, but now it looks like I have Johnson grass! From what I understand, it's going to be very had to eradicate. One of the products that's recommended is Roundup! I refuse to purchase or use that cancer causing herbicide! How are you going to help me?
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Cons:
  • Poor & invasive grass seed

Preferred solution: Let the company propose a solution

User's recommendation: Replace your own grass! I wish I had been offered that option!

John T Rob

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Courtland, Virginia

Avoid them

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Columbia gas of VA shut off the gas to my home without warning or proper notice
View full review
Loss:
$300
Pros:
  • Being robbed
Cons:
  • Bill paid still not turn on gas three small children in home

Preferred solution: Full refund

About

Related Companies

Columbia Gas of Massachusetts, Columbia Gas Of Pennsylvania, Columbia Gas of Kentucky, Columbia Gas of Maryland

Summary

Columbia Gas
Company - one of the NiSource Company- works in the natural gas business, electric generation, transferring and distribution areas, delivering clean, pure natural gas to homes. Columbia Gas Company is committed to creating energy solutions and environmental stewardship. Columbia Gas traces its history from 1885 supplying the U.S. customers with natural gas. Columbia Gas is one of the 10 energy distribution companies of NiSource Inc. which delivers energy to almost 4 million energy consumers located within energy line through the U.S. beginning from the Gulf Coast through the Midwest to New England. NiSource is devoted to delivering stable economic increasing and working as responsible manager of natural and environmental resources.

Columbia Gas reviews and complaints

Columbia Gas is ranked 360 out of 1989 in Utility category

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