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New Reviewer

Bad Service

My wife and I had our gas shut off because they had an issue with our billing address. We had to spend 7 days without heat or a stove in the winter. We schedule the soonest available technician to come, they give us a window of arrival between 8 am and 6 pm. (WTF)...
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ID
#3181138 Review #3181138 is a subjective opinion of poster.
Location
Dayton, Ohio
Pros
  • Polite representatives
Cons
  • Service sucks
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Unacceptable customer service

Turned off gas to perform meter service. 10 hours later in February and they havent returned to turn it back on. Treated me like dirt . No direct #. 3 hours on hold=nothing. The WORST
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ID
#3342185 Review #3342185 is a subjective opinion of poster.

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New Reviewer

Cost to upgrade gas meter

Looking at installing a standby generator but my existing meter is too small. Columbia gas quoted me a cost of $600 to replace it. They own the meter but want to charge me to put a different one on so I can use more gas ? Screw that . Most utilities swap meters as a customer service especially when you are using more of their product. My meter is over 25 years old.

User's recommendation: Avoid Columbia gas if possible , they do zero for the customer.

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ID
#2919320 Review #2919320 is a subjective opinion of poster.
Preferred solution
A meter to meet 2021 needs , not one from 25 years ago.
New Reviewer

Bankruptcy you still own me $25,000 dollars. You are the worst ges provider. You company buys gas gas for less $2.00 / dechterm and us sicker buy it for $12.00