Columbia Gas Reviews and Complaints | columbiagas.com @ Pissed Consumer

Most helpful review

New Reviewer

Dec 20, 2021 Gabe F Osb

Bad Service

1.4

My wife and I had our gas shut off because they had an issue with our billing address. We had to spend 7 days without heat or a stove in the winter. We schedule the soonest available technician to come, they give us a window of arrival between 8 am and 6 pm. (WTF)...

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#3181138

Location

Dayton, Ohio

Pros

Polite representatives

Cons

Service sucks

Preferred solution

Deliver product or service ordered

New Reviewer

Feb 15, 2022 Katie K Umk

Unacceptable customer service

Turned off gas to perform meter service. 10 hours later in February and they havent returned to turn it back on. Treated me like dirt . No direct #. 3 hours on hold=nothing. The WORST

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#3342185

New Reviewer

Sep 29, 2021 Jeffrey H Kqw

Cost to upgrade gas meter

2.1

Looking at installing a standby generator but my existing meter is too small. Columbia gas quoted me a cost of $600 to replace it. They own the meter but want to charge me to put a different one on so I can use more gas ? Screw that . Most utilities swap meters as a customer service especially when you are using more of their product. My meter is over 25 years old.

User's recommendation: Avoid Columbia gas if possible , they do zero for the customer.

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#2919320

Service

Columbia Gas Customer Care

Preferred solution

A meter to meet 2021 needs , not one from 25 years ago.

New Reviewer

Jul 29, 2021 Richard O Jug

Bankruptcy you still own me $25,000 dollars. You are the worst ges provider. You company buys gas gas for less $2.00 / dechterm and us sicker buy it for $12.00

1.4

The taker pay contacts. Buy buy equipment and put yourself in bankruptcy... how smart. Good thing I have UGI stock. I should know since was an employee

User's recommendation: You dont have a choice. Sucker.. Wait you have to agree as pissed customer at the end of this.

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#2724686

Location

Altoona, Pennsylvania

Loss

$25

Preferred solution

Sell your rights to UGI.

New Reviewer

Jul 23, 2021 Rhonda K Nms

Refund of overpayment

1.0

Original review updated by user Jul 23, 2021

I accidentally overpaid my gas bill: amount due $48.77, amount paid $4877.00. The payment was scheduled through my bank's bill pay and was debited from my checking account 7/16/2021. To issue a refund, Columbia Gas requested a letter on bank letterhead indicating proof...

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1 comment

Nov 14, 2021 PissedConsumer2091857 #2091857

And your stupid for allowing your bank to handle your bills for you grow up and pay your own damn bills when they come in then this wouldn’t have happened stop blaming everyone else for your incompetence I’m sure they won’t miss you either good riddance

0 1

#2706922

Location

Columbus, Ohio

Preferred solution

Full refund

New Reviewer

Dec 22, 2020 Tammy H Ytx

Your employee gave a false reading and cost me $1,800.00

4.2

My zip code is 45504. I called a few years back bc of a gas leak from one of my space heaters. The gas man falsely stated that the leak was from my pipes in my basement. I just had the pipes replaced by a company. So the gas man shut my gas off until I came up with...

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#2348614

Pros

I have been satisfied with columbia gas

Cons

Customer service man is weird
Extra fees

Loss

Preferred solution

Don't ever send that man to my house and someone should be monitoring this freak.

New Reviewer

Sep 21, 2020 tom f Sou

Saw review of home solutions

1.7

Home solutions via Columbia gas installed hot water heater that i rent off of them back in Dec tech said youll have hot water in an hour he left about an hour later i check water still cold wait half hr later brrrr cold i call tech never calls back finally i realize the pilot light is out he never lit the frig-gen thing so i had to light pilot of hot water heater that i paying this clown to install luckily ive done this before but what if i was an elderly person or just unable to light it? NO CALL BACK??? to this day I have yet to receive any response from Columbia gas or home solutions *** poor customer service!!!

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#2183119

Location

Marshfield, Massachusetts

Preferred solution

Let the company propose a solution

New Reviewer

Jul 12, 2020 Linda S Ivy

Replacement of gas meters, landscaping complaint

Update by user Jul 12, 2020

I haven't spent any money on grass replacement, yet, so I have't lost any!

Original review posted by user Jul 12, 2020

The company had to dig @ 1/4 of my front lawn to replace my meter. Previously my lawn had some weeds that I was getting under control, but now it looks like I have Johnson grass! From what I understand, it's going to be very had to eradicate. One of the products that's recommended is Roundup! I refuse to purchase or use that cancer causing herbicide! How are you going to help me?

User's recommendation: Replace your own grass! I wish I had been offered that option!

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#2051176

Cons

Poor & invasive grass seed

Preferred solution

Let the company propose a solution

New Reviewer

Feb 19, 2020 John T Rob

Avoid them

1.0

Columbia gas of VA shut off the gas to my home without warning or proper notice

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1 comment

Jan 09, 2021 PissedConsumer1970996 #1970996

When you didn’t pay your bill that should have been notice enough lol broke *** Next time you don’t pay that bill just know they coming for that *** and *** them kids they don’t give a *** about all that get on your grind and go make some money you *** ***

0 1

#1798367

Location

Courtland, Virginia

Pros

Being robbed

Cons

Bill paid still not turn on gas three small children in home

Loss

$300

Preferred solution

Full refund

Companies Similar to Columbia Gas

New Reviewer

Feb 19, 2020 John T Rob

Avoid them

1.0

Columbia gas of VA shut off the gas to my home without warning or proper notice

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#1798365

Location

Stafford, Virginia

Jan 18, 2020 PissedConsumer1765118 of Chesapeake, VA

DO NOT GO WITH THEM

1.0

They shut my gas off without notice while it was 28 degrees outside, when I called to get it turnt back on the needed fees in top of fees, and then Im told they cant turn it back on till Monday, its Sunday and calling for snow. I have many animals and my house is hard...

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3 comments

Jan 09, 2021 PissedConsumer1971000 #1971000

Man shut up, ain’t nobody care about you like that. Pay your bills. You paid that internet bill to post all this but you ain’t got no type of heat girl bye

1 1

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#1765118

Location

Chesapeake, Virginia

Service

Columbia Gas Customer Care

New Reviewer

Nov 23, 2019 Terressa Odc

Name change

4.0

I get a check ever so offen from you wanting to remove my wife from it she passed away back in may how do I get this done thanks jay buckalew 777 west rushville road Ne

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#1714764

Service

Columbia Gas Customer Care

Nov 15, 2019 PissedConsumer1708830 of Andover, MA

Do not go with Columbia gas, (if you can help it), whatever you do!

1.0

We were an affected family and Columbia Gas of Massachusetts made our life a living Hell!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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2 comments

Jan 09, 2021 PissedConsumer1971015 #1971015

No one cares they didn’t blow up your internet I see sit down and get under some blankets it’s chilly

0 0

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#1708830

Location

Andover, Massachusetts

Sep 13, 2019 PissedConsumer1652865 of Germantown, MD

Worst company ever

1.0

Worst company ever. Customer service is garbage.

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1 comment

Jan 09, 2021 PissedConsumer1971003 #1971003

You are garbage my friend thanks direct all complaints to yo momma cuz nobody cares

0 1

#1652865

Location

Germantown, Maryland

Service

Columbia Gas Customer Care

New Reviewer

Aug 20, 2019 mauricio v Zpz

Worst and even poor service...unpolte costumers service.

1.0

poor costumer service. the supervisor display as a decoration only.Heartless and no consideration, needs revamp of employees and at certain time hope for another gas service in the area.

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1 comment

Jan 09, 2021 PissedConsumer1971001 #1971001

Let me take a guess you didn’t pay that bill and got turned off lol no there is no compassion when you try to steal service that’s what it’s called when you take something that you didn’t pay for lmao girl get it together ain’t nobody care about you pay your bills like the rest of us

0 0

#1629843

Cons

Extra fees
Sucks
Trying to intentionally rack up late fees

Reason of review

Not as described/ advertised

Preferred solution

Let the company propose a solution

New Reviewer

Aug 04, 2019 Nemesis V

Horrible service

I was lied about turning my service back on.

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#1612775

Reason of review

Bad quality

Preferred solution

Let the company propose a solution

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Value for money	2/5
Price Affordability	2/5
Website	1/5
Billing Practices	1/5
Product or Service Quality	1/5

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