Columbia Gas Phone Numbers and Emails

Toll-Free Number:

  • (800) 432-9515

Customer Service:

  • (800) 432-9345
  • (888) 460-4332
  • (800) 688-6160
  • (800) 344-4077
  • (800) 543-8911


  • (800) 525-8222
  • (800) 544-5606
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Columbia Gas Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Columbia Gas is 8004329515. 51% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday and Saturday.

  • People call Columbia Gas mainly because of staff, request for information, payments and charges.

How to Contact Columbia Gas Customer Service?

Most Popular Number:

(800) 432-9515
Total calls: 50 Issues resolved: 4 Last call: Apr 23, 2024

You can reach the Columbia Gas contact team via the support number 800 432 9515. This telephone number serves gas consumers in Kentucky. To get information about supply, quality and speed of delivery, and solve emergency issues in Maryland, call 888 460 4332. Massachusetts customer care department is accessible at 800 688 6160.
Columbia Gas customer service phone number exists to provide clients with information connected to gas supply and delivery. Telephone number is the method to communicate with the support representatives, ask questions and solve problems in the live dialogue. Sometimes the line can be busy. In such a case you can turn to the Columbia Gas live chat which is operated by the AI bot.

Columbia Gas email is This address provides customers with responses to written requests. When you have an emergency, call the telephone number. In the other case, you can write a letter to the support team and send it to the email address. The customer care department will consider it and send you the response. The period for the answer can take up to 3-4 days.
The other method to reach the support team formally is the Columbia Gas address. Send the letter to the post office via the address 801 E. 86th Avenue Merrillville, Indiana 46410 United States. The answer will come in 7-9 days. To leave feedback you can submit the online table on the official website of the company.

The working hours of the Columbia Gas customer service are Monday through Friday from 8 a.m. to 4 p.m. ET. The emergency Columbia Gas call center is available 24/7 via the telephone number 888 460 4332. The schedule can be different during the national holidays. Information about changes can be found on the official website of the company.

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Contact Information

Columbia Gas Website:

Columbia Gas Help Center:

Corporate Office Address:

NiSource Inc.
801 E. 86th Avenue
Merrillville, Indiana 46410
United States

Columbia Gas Rating Based on 76 Reviews

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Summary of Columbia Gas Customer Service Calls

03:34 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Columbia Gas?

Payments and Charges Question:

  • “Need current billing”
  • “Past payment history”
  • “Payment arrangement”

Staff Question:

  • “New service”
  • “Start service”
  • “Gas service”

Request for Information Question:

  • “Have a question”
  • “About my bill”
  • “Missed appointment, no hot water”

Account Question:

  • “Close my account”
  • “Inquire me balance”

Product/ Service Question:

  • “My furnace isn't working did my gas get turned off”
  • “Sidewalk gasline connection”

Return/ Replace Question:

  • “Pavement replaced”

Other Question:

  • “Don't have a hot water”
  • “Leak”
  • “Discuss auto pymt.”

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