Columbia Gas Phone Numbers and Emails

Toll-Free Number:

  • (800) 432-9515
    Kentucky

Customer Service:

  • (800) 432-9345
    Kentucky
  • (888) 460-4332
    Maryland
  • (800) 688-6160
    Massachusetts
  • (800) 344-4077
    Ohio
  • (800) 543-8911
    Virginia

Emergency:

  • (800) 525-8222
    Massachusetts
  • (800) 544-5606
    Virginia
More phone numbers and emails Less phone numbers and emails

Columbia Gas Contact Information

Columbia Gas Website:

Columbia Gas Help Center:

Corporate Office Address:

NiSource Inc.
801 E. 86th Avenue
Merrillville, Indiana 46410
United States
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Columbia Gas Rating Based on 70 Reviews

Rating details

1.3
more details
Customer service
Product or Service Quality
Website
Billing Practices

Rating stats

Rating trend

Summary of Columbia Gas Customer Service Calls

154 TOTAL
CALLS
03:34 AVG CALL
DURATION
28% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Columbia Gas Customer Service?

Payments and Charges Question:

  • “Payment arrangement”
  • “Pay my bill”
  • “Bill”

Staff Question:

  • “Get service transfered into my name”
  • “Need costumer service assistance”
  • “New service”

Account Question:

  • “Close my account”
  • “Inquire me balance”

Request for Information Question:

  • “Have a question”
  • “About my bill”

Return/ Replace Question:

  • “Pavement replaced”

Product/ Service Question:

  • “Sidewalk gasline connection”

Other Question:

  • “Talk to agent”
  • “Turn gas on”
  • “Distributed”

About

Top Columbia Gas Services

Residential Gas Supply, Customer Care, Gas Supply

Columbia Gas Pros and Cons

Pros: Polite representatives, Being robbed, I have been satisfied with columbia gas, Gas price seemed reasonable

Cons: Poor customer service, Extra fees, Excessive fees, Bill paid still not turn on gas three small children in home, Unethical business practices

Related Companies

Columbia Gas of Massachusetts, Columbia Gas of Kentucky, Columbia Gas of Maryland

Summary

Columbia Gas
Company - one of the NiSource Company- works in the natural gas business, electric generation, transferring and distribution areas, delivering clean, pure natural gas to homes. Columbia Gas Company is committed to creating energy solutions and environmental stewardship. Columbia Gas traces its history from 1885 supplying the U.S. customers with natural gas. Columbia Gas is one of the 10 energy distribution companies of NiSource Inc. which delivers energy to almost 4 million energy consumers located within energy line through the U.S. beginning from the Gulf Coast through the Midwest to New England. NiSource is devoted to delivering stable economic increasing and working as responsible manager of natural and environmental resources.

Columbia Gas reviews and complaints

Columbia Gas is ranked 282 out of 1341 in Utility category

Payment Methods

VISA

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