Contact Columbia Gas Customer Service
Columbia Gas Phone Numbers and Emails
Toll-Free Number:
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(800) 432-9515Kentucky
Customer Service:
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(800) 432-9345Kentucky
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(888) 460-4332Maryland
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(800) 688-6160Massachusetts
Columbia Gas Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Columbia Gas is 8004329515. 52% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Sunday and Saturday.
People call Columbia Gas mainly because of staff, request for information, payments and charges.
Contact Information
Columbia Gas Website:
Columbia Gas Help Center:
Corporate Office Address:
Summary of Columbia Gas Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Columbia Gas?
Payments and Charges Question:
- “Need current billing”
- “Past payment history”
- “Payment arrangement”
Staff Question:
- “New service”
- “Start service”
- “Gas service”
Request for Information Question:
- “Have a question”
- “About my bill”
- “Missed appointment, no hot water”
Account Question:
- “Close my account”
- “Inquire me balance”
Product/ Service Question:
- “My furnace isn't working did my gas get turned off”
- “Sidewalk gasline connection”
Return/ Replace Question:
- “Pavement replaced”
Other Question:
- “Don't have a hot water”
- “Leak”
- “Discuss auto pymt.”
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