John T Rob

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Verified Reviewer
| map-marker Stafford, Virginia

Avoid them

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Columbia gas of VA shut off the gas to my home without warning or proper notice
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Anonymous
map-marker Chesapeake, Virginia

DO NOT GO WITH THEM

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They shut my gas off without notice while it was 28 degrees outside, when I called to get it turnt back on the needed fees in top of fees, and then Im told they cant turn it back on till Monday, its Sunday and calling for snow. I have many animals and my house is hard wood it is absolutely freezing in here.

So Im told if I pay a 95$ fee theyll be able to send someone out before Monday. So I paid them over 300$ to turn my gas back on, call them back just to be told yet again that someone wont be on till Monday?

My gas shouldnt have been cut off for one without a warning. This company is complete *** excuse my language but Ive had it with them.

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2 comments
Guest

Pay your bill *** *** *** You got internet but no gas hope this complaint keep that *** warm. Turnt?

You mean turned.

But I get you can’t spell correctly because you’re cold right? It can be 4 degrees outside and if you don’t pay that bill that gas is getting turnt off lol stop complaining you got that WiFi but you don’t have no heat lol

Guest

So, you obviously weren't paying your bills and you thought you would get a notice when they were tired of you? What did you hope for, a last last warning that would give you time to get your money together.

Look, YOU for whatever reason decided to make other things a priority to staying warm This is your fault... Accept it like a real man or woman and stop the whining. Strange you have a way to post this nonsense but can't keep an essential like gas on. To top things off, you speak of animals.

They cost money too. Sounds like the gas company decided to teach a lesson and show you they're tired of coming in last to animals or an internet-enabled device.

Learn to budget and prioritize and your utilities won't go off without warning. OK, this is the part where entitled serial dead beats say "you must work for them."

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Terressa Odc

Name change

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I get a check ever so offen from you wanting to remove my wife from it she passed away back in may how do I get this done thanks jay buckalew 777 west rushville road Ne
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Anonymous
map-marker Andover, Massachusetts

Do not go with Columbia gas, (if you can help it), whatever you do!

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We were an affected family and Columbia Gas of Massachusetts made our life a living Hell!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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1 comment
Guest

No one cares they didn’t blow up your internet I see sit down and get under some blankets it’s chilly

mauricio v Zpz

Worst and even poor service...unpolte costumers service.

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poor costumer service. the supervisor display as a decoration only.Heartless and no consideration, needs revamp of employees and at certain time hope for another gas service in the area.
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Cons:
  • Extra fees
  • Sucks
  • Trying to intentionally rack up late fees
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

1 comment
Guest

Let me take a guess you didn’t pay that bill and got turned off lol no there is no compassion when you try to steal service that’s what it’s called when you take something that you didn’t pay for lmao girl get it together ain’t nobody care about you pay your bills like the rest of us

Anonymous
map-marker Germantown, Maryland

Worst company ever

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Worst company ever. Customer service is garbage.
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Anonymous
map-marker Cannonsburg, Kentucky

How the *** do you find your shut off date

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Basically i bird brained and paid my bill a total of 4 days past the due date. My bill was under $27 and i have been a customer for over 13 years. I literally cannot find the shut off date. I cannot find shut off policy. On my bill it says there will be a 5% fee after the due date, nothing about shut off (apparently that only lasts 3 days). Anyways they shut me off 4 days late and right at the end of their office hours. In regard to shut off date, how long they typically wait: The notice says nothing. The app says nothing. The website says nothing. I recieved no notice and was blind sided. Definitely not a great idea to list a 5% fee after the due date which would leave one to believe they could wiggle a few days but not list a shut off date especially if shut off is 4 days later with no notice. No bueno. I would switch companies if i had the option.
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1 comment
Guest

You was more then 2 days late you probably owed back money and was on a payment plan and when you was late on that yes they shut off the gas lol don’t be late bro

Anonymous

Pestering customers

Columbia Gas - Pestering customers
I decided in fall 2018 to discontinue using my home furnaces. I decided to use electric as my only source so i could cut down on bills. All through the winter they pestered me to use their gas for heating. My home was warm enough using electric. Today may 11,2019 i receive a letter saying they need to come out and do an inspection of my gas appliances. I havent used gas appliances ever just the furnace. They have driven me crazy. I have doctors appointments and work i have to do. I dont have time for this. I told them to remove service just so i dont have to do with them.
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Erik G Pek

Shut off service without notification

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We were in Europe on vacation. When we came back, service was shut off.

Fine, we were late on our bill. However, they sent no mail to our door. They did not call us and leave a message. Nothing.

Then, they leave a hand-written note in our door that service has been shut off. There is ONE number to call. That is to an automated payment service. We pay the bill, then wait.

Nothing. For a full day. We have no idea when service will be turned back on. Nothing.

Complete ghetto company.

We have paid our bills for decades. Could you give us a call?f Angry

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Cons:
  • Sucks
Reason of review:
Poor customer service

Preferred solution: Price reduction

3 comments
Guest

First off what do you mean you was in Europe but didn’t pay your bills that’s the first issue secondly what good would it have done for them to call the house or send mail you wasn’t home lol think a little bit I know it’s hard but just think on it you dumb as ever lol you sound stupid

Guest

Wait, so you could afford to fly to Europe on vacation but couldn't pay your bill on time? Wow.

Guest

Well, they are making money, so they have money to pay off people if you decided to go to Court. So, you can sit and waiting for as long they will turned on when they want.

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Nemesis V

Horrible service

I was lied about turning my service back on.
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Chatera j
map-marker Carroll, Pennsylvania

Pissed

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Updated by user Jun 16, 2019

Nope

Original review Jun 15, 2019
My neighbor works for columbia gas and has access to my bill and do not truat it
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Cons:
  • Unethical business practices
1 comment
Guest

Your neighbor doesn’t care you don’t pay your bill lol get over yourself everyone that works there has access to your bill but they out there making a living they don’t care about you

Anonymous
map-marker Courtland, Virginia

Shut my service off 2 days late

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I missed my payment by 2 days for 130 dollars. They shut my gas off and forced me to pay an 89 dollar reconnect fee and a 380 dollar deposit.

I was 2 days late and my account had no previous balance due. They acted like I hadnt paid my bill in months. 2 days late....really? I cant stand this company.

Worst experience ive ever had. Ive been a customer in the same house for 5 years.

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3 comments
Guest

PAY Y'ALLS BILLS. damn if someone owed you money would you want them to keep using your *** like damn think about it everyone wants their money you used it you didn't pay for it and if you think y'all can pull a fast one and say I wAs OnLy 2 DaYs LaTe you lying more like two months my man aint no where cutting that gas or anything off being 2 days late

Guest

LOL, Right now I am kind in the same spot. I know I am lately, however I do paid.

I owned them $298.00. Moreover I decided to go for a budgeting with them. The first pay I paid $200.00, therefore I owned them $90.00. My payment it was supposed to be $70.00.

Well, since I paid $200.00 instead $70.00. So, last month I miscalculated so I decided to pay $50.00, which leaves me with $20.00 for the whole month of July. I just got a shutoff notice that I owned them $375.00 if I can’t came up with the money in August 8(I thinking) they will shut off my gas.

Just because I only could pay $50.00 out of my $70.00 bill. I was told when I signed up they said if I can’t pay then I won’t be able to get another budget planned, they never said They would robbery a disable person.

Guest
reply icon Replying to comment of Guest-1725998

Or maybe use that SSI check for what’s it’s supposed to used for the bills and maybe you wouldn’t be in this situation

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Anonymous

Train Your Drivers

On May 30 near Rte 30 and Ragged Edge rd in Chambersburg PA at about 2010hrs . One of your drivers of a suv with the last 4 of 8495 on the license plate and with Columbia Gas on the drivers side door, and with safety reflective tape on the bacwhile driving in the vicinity stated above was aggressively tailgating and illegally changing lanes. He was definitely putting the public at risk while advertising your company. I have video of some of the aggressive driving if needed. I would expect a company of your size would be interested in keeping the rates down for all services you provide. In a proper business model, this is a risk you should cover before a tragic crash (no such thing as traffic accidents, they can all be avoided) causes a significant financial loss and passing that cost to your customers.
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1 comment
Guest

Ohhh watch out we got a freaking Karen lol how was you recording them while driving don’t preach safety practice while playing on the phone and driving and also can I see the video so I can get a good idea of the amount of time you waste not minding your business

Keilana Ivw

Legal

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Columbia Gas put Avalon on my gas account illegally in October 2018 to Jan 2019. Avalon took me to court for speaking and exposing their wrongdoings. Avalon's case was dismissed without predujice. Prynnehills the new manager seemed to be the same in actions as Avalon only to change their name overcharging tenants/ scamming. Columbia Gas is my company so why did you put Avalon on my account with out my permission. This matter is being notified to various organizations and governmental offices.
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Jeffery H Wsf
map-marker Suffolk, Virginia

Lazy crooks

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Here we go I'm a business owner in Suffolk Va. Had service moved there was a meter in new location assumed it was for heat. Had connected turns out I don't need it. after six or seven months they said meter they put in was bad sent someone out to replace. Then the 700 plus estimated bill. Ok getting interesting, few months later they replace meter again the tech went looking for cut off valves and there are none we have nothing running on gas, the first tech should have told us so $922.62 cents for nothing I,m still getting collection notices for $13.98. WHO OWES WHO ??
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Loss:
$923
Cons:
  • Sucks
Reason of review:
Poor customer service

Preferred solution: Full refund