Columbia Gas
Reviews and Complaints
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Stafford, Virginia
Avoid them
Columbia gas of VA shut off the gas to my home without warning or proper notice
Chesapeake, Virginia
DO NOT GO WITH THEM
They shut my gas off without notice while it was 28 degrees outside, when I called to get it turnt back on the needed fees in top of fees, and then Im told they cant turn it back on till Monday, its Sunday and calling for snow. I have many animals and my house is hard wood it is absolutely freezing in here.
So Im told if I pay a 95$ fee theyll be able to send someone out before Monday. So I paid them over 300$ to turn my gas back on, call them back just to be told yet again that someone wont be on till Monday?
My gas shouldnt have been cut off for one without a warning. This company is complete *** excuse my language but Ive had it with them.
Name change
I get a check ever so offen from you wanting to remove my wife from it she passed away back in may how do I get this done thanks jay buckalew 777 west rushville road Ne
Andover, Massachusetts
Do not go with Columbia gas, (if you can help it), whatever you do!
We were an affected family and Columbia Gas of Massachusetts made our life a living Hell!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No one cares they didn’t blow up your internet I see sit down and get under some blankets it’s chilly
Worst and even poor service...unpolte costumers service.
poor costumer service. the supervisor display as a decoration only.Heartless and no consideration, needs revamp of employees and at certain time hope for another gas service in the area.
- Extra fees
- Sucks
- Trying to intentionally rack up late fees
Preferred solution: Let the company propose a solution
Let me take a guess you didn’t pay that bill and got turned off lol no there is no compassion when you try to steal service that’s what it’s called when you take something that you didn’t pay for lmao girl get it together ain’t nobody care about you pay your bills like the rest of us
Germantown, Maryland
Worst company ever
Worst company ever. Customer service is garbage.
Cannonsburg, Kentucky
How the *** do you find your shut off date
Basically i bird brained and paid my bill a total of 4 days past the due date. My bill was under $27 and i have been a customer for over 13 years.
I literally cannot find the shut off date. I cannot find shut off policy. On my bill it says there will be a 5% fee after the due date, nothing about shut off (apparently that only lasts 3 days). Anyways they shut me off 4 days late and right at the end of their office hours.
In regard to shut off date, how long they typically wait: The notice says nothing. The app says nothing. The website says nothing. I recieved no notice and was blind sided.
Definitely not a great idea to list a 5% fee after the due date which would leave one to believe they could wiggle a few days but not list a shut off date especially if shut off is 4 days later with no notice.
No bueno. I would switch companies if i had the option.
You was more then 2 days late you probably owed back money and was on a payment plan and when you was late on that yes they shut off the gas lol don’t be late bro
Pestering customers
I decided in fall 2018 to discontinue using my home furnaces. I decided to use electric as my only source so i could cut down on bills.
All through the winter they pestered me to use their gas for heating. My home was warm enough using electric. Today may 11,2019 i receive a letter saying they need to come out and do an inspection of my gas appliances. I havent used gas appliances ever just the furnace.
They have driven me crazy. I have doctors appointments and work i have to do.
I dont have time for this. I told them to remove service just so i dont have to do with them.
Shut off service without notification
We were in Europe on vacation. When we came back, service was shut off.
Fine, we were late on our bill. However, they sent no mail to our door. They did not call us and leave a message. Nothing.
Then, they leave a hand-written note in our door that service has been shut off. There is ONE number to call. That is to an automated payment service. We pay the bill, then wait.
Nothing. For a full day. We have no idea when service will be turned back on. Nothing.
Complete ghetto company.
We have paid our bills for decades. Could you give us a call?f 
- Sucks
Preferred solution: Price reduction
First off what do you mean you was in Europe but didn’t pay your bills that’s the first issue secondly what good would it have done for them to call the house or send mail you wasn’t home lol think a little bit I know it’s hard but just think on it you dumb as ever lol you sound stupid
Horrible service
I was lied about turning my service back on.
Preferred solution: Let the company propose a solution
Carroll, Pennsylvania
Pissed
Nope
My neighbor works for columbia gas and has access to my bill and do not truat it
- Unethical business practices
Your neighbor doesn’t care you don’t pay your bill lol get over yourself everyone that works there has access to your bill but they out there making a living they don’t care about you
Courtland, Virginia
Shut my service off 2 days late
I missed my payment by 2 days for 130 dollars. They shut my gas off and forced me to pay an 89 dollar reconnect fee and a 380 dollar deposit.
I was 2 days late and my account had no previous balance due. They acted like I hadnt paid my bill in months. 2 days late....really? I cant stand this company.
Worst experience ive ever had. Ive been a customer in the same house for 5 years.
PAY Y'ALLS BILLS. damn if someone owed you money would you want them to keep using your *** like damn think about it everyone wants their money you used it you didn't pay for it and if you think y'all can pull a fast one and say I wAs OnLy 2 DaYs LaTe you lying more like two months my man aint no where cutting that gas or anything off being 2 days late
Replying to
Train Your Drivers
On May 30 near Rte 30 and Ragged Edge rd in Chambersburg PA at about 2010hrs . One of your drivers of a suv with the last 4 of 8495 on the license plate and with Columbia Gas on the drivers side door, and with safety reflective tape on the bacwhile driving in the vicinity stated above was aggressively tailgating and illegally changing lanes.
He was definitely putting the public at risk while advertising your company. I have video of some of the aggressive driving if needed.
I would expect a company of your size would be interested in keeping the rates down for all services you provide. In a proper business model, this is a risk you should cover before a tragic crash (no such thing as traffic accidents, they can all be avoided) causes a significant financial loss and passing that cost to your customers.
Ohhh watch out we got a freaking Karen lol how was you recording them while driving don’t preach safety practice while playing on the phone and driving and also can I see the video so I can get a good idea of the amount of time you waste not minding your business
Legal
Columbia Gas put Avalon on my gas account illegally in October 2018 to Jan 2019. Avalon took me to court for speaking and exposing their wrongdoings.
Avalon's case was dismissed without predujice. Prynnehills the new manager seemed to be the same in actions as Avalon only to change their name overcharging tenants/ scamming.
Columbia Gas is my company so why did you put Avalon on my account with out my permission. This matter is being notified to various organizations and governmental offices.
Suffolk, Virginia
Lazy crooks
Here we go I'm a business owner in Suffolk Va. Had service moved there was a meter in new location assumed it was for heat.
Had connected turns out I don't need it. after six or seven months they said meter they put in was bad sent someone out to replace. Then the 700 plus estimated bill.
Ok getting interesting, few months later they replace meter again the tech went looking for cut off valves and there are none we have nothing running on gas, the first tech should have told us so $922.62 cents for nothing I,m still getting collection notices for $13.98. WHO OWES WHO ??
- Sucks
Preferred solution: Full refund
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Pay your bill *** *** *** You got internet but no gas hope this complaint keep that *** warm. Turnt?
You mean turned.
But I get you can’t spell correctly because you’re cold right? It can be 4 degrees outside and if you don’t pay that bill that gas is getting turnt off lol stop complaining you got that WiFi but you don’t have no heat lol
So, you obviously weren't paying your bills and you thought you would get a notice when they were tired of you? What did you hope for, a last last warning that would give you time to get your money together.
Look, YOU for whatever reason decided to make other things a priority to staying warm This is your fault... Accept it like a real man or woman and stop the whining. Strange you have a way to post this nonsense but can't keep an essential like gas on. To top things off, you speak of animals.
They cost money too. Sounds like the gas company decided to teach a lesson and show you they're tired of coming in last to animals or an internet-enabled device.
Learn to budget and prioritize and your utilities won't go off without warning. OK, this is the part where entitled serial dead beats say "you must work for them."