Manufacturer: Columbia Gas Category: Gas Supply Clear all filters (8 of 8 reviews match)
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Shut of my gas accidentally instead of my neighbors.called them they admitted they had no reason to shut off my gas then did a pressure test and said they wouldn't turn it back on 37 degrees out side i have to call a plumber at night charges just to have heat. my meter is 100 feet from my neighbors and not so much as even a apology. they installed a new meter last summer no leaks no problems i told the guy it had to be a mistake asked him to...
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1.0
I liked
  • Being robbed
I didn't like
  • Poor customer service
#981454
Had gas turned on for short sale property home inspection, $52.Understandable. Then after I bought the property they charged me $121 "reconnection fee". I said, what is this for? Basically the customer service rep said since it is now winter time and I had the inspection in September it is considered a seasonal reconnect fee. I explained the service was only on for one day. She told me too bad and they wont waive it. I said is there not a...
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I didn't like
  • Unethical business practices
  • Poor customer service
  • Overcharging
#977179
Columbia Gas is the worst they have nothing but inconsiderate and lying people who works there. They lie and say they called or came by. When we called off and stayed the whole day with phone by us. They charge us $20-$30 a month when we are not using there service. We only use gas for furnace. But in spring and summer they are still charging us. They always says there is a leak to stall service on. They are horrible! Just because they are the...
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Columbia Gas Residential Gas Supply Review

#898643
Came for a shut off notice then told me that regardless if i paid my bill or not they wouldn't turn my gas back on until i had them come and move my meter to the outside of my house!! How is that legal?? Especially when i have an autistic child in my home as well. Smh the bbb and local government agencies will be called on this injustice!
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If I could change the service to another company, I would, and have everyone in Lynchburg do the same. But yeah, they are our only service, so they can do whatever they want and we have no choice. They cannot even give you a 4-block time frame of when the tech would come out to connect/reconnect your service, you have to be home the whole day. And God forbid you miss the phone call before they come. You have to schedule the appointment again. Hey Columbia Gas...
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I didn't like
  • Poor customer service
#943610
I made a payment agreement for sept.12th... So I call sept. 12 from work at 1:20ish (20 min after I get paid) to pay my bill... And it says to restore service.. Blah blah blah.. So I speak with someone.. He apologizes.. Says he's going to get this resolved.. He sees my payment agreement is for the 12th.. Says he will call me back either way.. Never heard back so I call back.. I'm told they will be here by 8:30pm... Next day still NO GAS!!! I...
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I came home from work to a piece of paper that stated that my gas was turned off.No previous notice. Pay a turn on charge of 87.00 and get this... a security deposit of $239.00. The representative asked me what my address was and I told her no that was incorrect and she asked me to give her my correct address. I told her I had not received a notice and she still insisted that I payed my previous bill of 113.44 plus all these fees, for a grand...
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We recently missed a payment and our gas was shut off.It has since been paid, and someone was supposedly supposed to come out and turn it back on. Temperatures are dropping very low this weekend, so it is important for us to have heat and hot water. When I called to check the status of the person who was coming to turn it back on, they told me it was "In-progress", however, he has yet to show up. Then we were told he must have had some kind of...
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Anonymous

Anonymous I totally agree with every word you said you said it all so well. I'm sick of there monopolizing ways and we have to pay them or we freeze that don't give a *** at all its al...

1.6
I didn't like
  • Bill paid still not turn on gas three small children in home
  • Unethical business practices
  • Overcharging
#826210