Columbia Gas Residential Gas Supply Reviews

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If I could change the service to another company, I would, and have everyone in Lynchburg do the same. But yeah, they are our only service, so they can do whatever they want and we have no choice. They cannot even give you a 4-block time frame of when the tech would come out to connect/reconnect your service, you have to be home the whole day. And God forbid you miss the phone call before they come. You have to schedule the appointment again. Hey Columbia Gas...
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I didn't like
  • Poor customer service
#943610
I made a payment agreement for sept.12th... So I call sept. 12 from work at 1:20ish (20 min after I get paid) to pay my bill... And it says to restore service.. Blah blah blah.. So I speak with someone.. He apologizes.. Says he's going to get this resolved.. He sees my payment agreement is for the 12th.. Says he will call me back either way.. Never heard back so I call back.. I'm told they will be here by 8:30pm... Next day still NO GAS!!! I...
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I came home from work to a piece of paper that stated that my gas was turned off.No previous notice. Pay a turn on charge of 87.00 and get this... a security deposit of $239.00. The representative asked me what my address was and I told her no that was incorrect and she asked me to give her my correct address. I told her I had not received a notice and she still insisted that I payed my previous bill of 113.44 plus all these fees, for a grand...
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We recently missed a payment and our gas was shut off.It has since been paid, and someone was supposedly supposed to come out and turn it back on. Temperatures are dropping very low this weekend, so it is important for us to have heat and hot water. When I called to check the status of the person who was coming to turn it back on, they told me it was "In-progress", however, he has yet to show up. Then we were told he must have had some kind of...
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1.6
I didn't like
  • Bill paid still not turn on gas three small children in home
  • Excessive fees
  • Extra fees
#826210

Columbia Gas Residential Gas Supply Review

#898643
Came for a shut off notice then told me that regardless if i paid my bill or not they wouldn't turn my gas back on until i had them come and move my meter to the outside of my house!! How is that legal?? Especially when i have an autistic child in my home as well. Smh the bbb and local government agencies will be called on this injustice!
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