Product: Columbia Gas Residential Gas Supply Clear all filters (9 of 9 reviews match)
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This is my second night without heat thanks to bill matrix for posting my money to the wrong account and the only gas company in the area and their horrible customer service fees.I live in the Richmond Virginia area and i paid my gas bill with bill matrix in January...
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Anonymous
Kentucky Grandma

They refuse to acknowledge that they could be wrong "because the computer says so". Never mind the fact that some IT person is probably asleep at the helm.

1.0
Product
Columbia Gas Residential Gas Supply
#1012490
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Shut of my gas accidentally instead of my neighbors.called them they admitted they had no reason to shut off my gas then did a pressure test and said they wouldn't turn it back on 37 degrees out side i have to call a plumber at night charges just to have heat. my meter...
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Anonymous
Tyrone

Did they say that you had a gas leak and that was why they couldn't turn it back on. That is the typical reason they would require a customer to get a plumber.

1.0
Product
Columbia Gas Residential Gas Supply
I liked
  • Being robbed
I didn't like
  • Poor customer service
#981454
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Had gas turned on for short sale property home inspection, $52.Understandable. Then after I bought the property they charged me $121 "reconnection fee". I said, what is this for? Basically the customer service rep said since it is now winter time and I had the...
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Product
Columbia Gas Residential Gas Supply
I didn't like
  • Extra fees
  • Poor customer service
  • Overcharging
#977179
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Columbia Gas is the worst they have nothing but inconsiderate and lying people who works there. They lie and say they called or came by. When we called off and stayed the whole day with phone by us. They charge us $20-$30 a month when we are not using there service. We...
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Columbia Gas Residential Gas Supply
#953672
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They cannot even give you a 4-block time frame of when the tech would come out to connect/reconnect your service, you have to be home the whole day. And God forbid you miss the phone call before they come. You have to schedule the appointment again. Hey Columbia Gas,...
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Product
Columbia Gas Residential Gas Supply
I didn't like
  • Poor customer service
#943610
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I made a payment agreement for sept.12th... So I call sept. 12 from work at 1:20ish (20 min after I get paid) to pay my bill... And it says to restore service.. Blah blah blah.. So I speak with someone.. He apologizes.. Says he's going to get this resolved.. He sees my...
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1.0
Columbia Gas Bellaire, Ohio
Product
Columbia Gas Residential Gas Supply
#917807
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I came home from work to a piece of paper that stated that my gas was turned off.No previous notice. Pay a turn on charge of 87.00 and get this... a security deposit of $239.00. The representative asked me what my address was and I told her no that was incorrect and...
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Anonymous
Tyrone

If gas is shutoff in Ohio for nonpayment, you must pay the delinquent amount that was listed on your disconnection notice and you must pay a deposit to reestablish your credit...

Anonymous
Anonymous

I mean it's not hard to know your gas company bills you monthly, maybe you should have called after you didn't receive the first bill. Common sense.

Product
Columbia Gas Residential Gas Supply
#841579
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We recently missed a payment and our gas was shut off.It has since been paid, and someone was supposedly supposed to come out and turn it back on. Temperatures are dropping very low this weekend, so it is important for us to have heat and hot water. When I called to...
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Anonymous
Anonymous

I totally agree with every word you said you said it all so well. I'm sick of there monopolizing ways and we have to pay them or we freeze that don't give a *** at all its al...

1.6
Product
Columbia Gas Residential Gas Supply
I didn't like
  • Overcharging
  • Excessive fees
  • Unethical business practices
#826210
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Columbia Gas Residential Gas Supply Review

#898643
Came for a shut off notice then told me that regardless if i paid my bill or not they wouldn't turn my gas back on until i had them come and move my meter to the outside of my house!! How is that legal?? Especially when i have an autistic child in my home as well. Smh the bbb and local government agencies will be called on this injustice!
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