Product: Columbia Gas Residential Gas Supply Clear all filters (15 of 15 reviews match)
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Columbia gas is a joke. Ours was turned off by mistake. The card used for auto pay was stolen and the payment was obviously declined. With hundreds of other bills you just don't keep track of each ones payments, hence auto pay. Asked me to pay another $215, then...
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1.0
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Columbia Gas Residential Gas Supply
#1205436
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But Columbia gas just sent me a bill for $500 due in a week and a half. I called them and they are saying the only thing they can do is put me on a repayment plan for 5 years! I did not cancel my service in the first place! Yet I am the one being screwed by someone...
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Columbia Gas Residential Gas Supply
#1193636
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Columbia Gas - Terrible

No heat. Cannot get anyone to come out to service us. This is a service we pay extra for and they do not stand by it. They tell you some one is on their way, no one shows. Total ripoff.
1.0
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Additional Fees
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product
Columbia Gas Residential Gas Supply
#1161462
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My furnace is gas, nothing else.I pay 67 monthly for the budget plan to heat 5 months. I keep it set at 64 degrees. I also have a heat pump. So i end up paying 1000 - 1400 for heat 5 months. If i wasnt on the budget plan, the 7 off months i would have to pay 25.14...
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1.6
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Columbia Gas Residential Gas Supply
#1141150
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THEY HAVE STILL NOT CAME OUT TO MY HOUSE TO TURN ON MY HEAT.The technician lies to say he calls and go to another call. LEAVE ME and MY CHILD IN MY HOUSE FREEZING.I'm going to take it up higher!
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Anonymous
Vanessa

Did you get this resolved with someone higher up?? I had the same issue but they left us with water all over our basement and now they are charging us even more to come back a...

1.0
Product
Columbia Gas Residential Gas Supply
#1129401
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This is my second night without heat thanks to bill matrix for posting my money to the wrong account and the only gas company in the area and their horrible customer service fees.I live in the Richmond Virginia area and i paid my gas bill with bill matrix in January...
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Anonymous
Kentucky Grandma

They refuse to acknowledge that they could be wrong "because the computer says so". Never mind the fact that some IT person is probably asleep at the helm.

1.0
Product
Columbia Gas Residential Gas Supply
#1012490
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Shut of my gas accidentally instead of my neighbors.called them they admitted they had no reason to shut off my gas then did a pressure test and said they wouldn't turn it back on 37 degrees out side i have to call a plumber at night charges just to have heat. my meter...
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Anonymous
Tyrone

Did they say that you had a gas leak and that was why they couldn't turn it back on. That is the typical reason they would require a customer to get a plumber.

1.0
Product
Columbia Gas Residential Gas Supply
I liked
  • Being robbed
I didn't like
  • Poor customer service
#981454
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Had gas turned on for short sale property home inspection, $52.Understandable. Then after I bought the property they charged me $121 "reconnection fee". I said, what is this for? Basically the customer service rep said since it is now winter time and I had the...
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Columbia Gas Residential Gas Supply
I didn't like
  • Overcharging
  • Unethical business practices
  • Poor customer service
#977179
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So I had my gas turned off do to none pay which was totally my fault but as soon I found out I called paid the bill in full even ended up with a 27.00 credit on my bill for the next month of service. This happened the day before thanksgiving 2016, after paying in full...
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1.0
Product
Columbia Gas Residential Gas Supply
#961725
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Columbia Gas is the worst they have nothing but inconsiderate and lying people who works there. They lie and say they called or came by. When we called off and stayed the whole day with phone by us. They charge us $20-$30 a month when we are not using there service. We...
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Columbia Gas Residential Gas Supply
#953672
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